Returns & Refunds

Last updated: 26 7 月, 2026

Contact us before returning anything

Contact support before returning any product. Returns sent without authorisation may be delayed.

Change-of-mind returns

Where a statutory cooling-off or return right applies, we will honour it. For health, hygiene and safety reasons, intimate products that have been opened, unsealed, used or had protective packaging removed cannot ordinarily be accepted for a change-of-mind return where applicable law permits that restriction.

Defective, unsafe or incorrectly supplied goods

The hygiene restriction does not remove rights that apply to defective, unsafe, poor-quality or incorrectly supplied goods. Contact us promptly with your order number, a description of the issue, photographs or video where appropriate, and the batch or serial information shown on the product.

Return condition

Unless the return concerns a defect that requires inspection, products should be unused, complete and returned with original packaging, accessories, manuals, seals and promotional items.

Refund method and timing

Approved refunds are normally issued to the original payment method. Bank and payment-provider processing times are outside our control. Delivery charges and return costs are handled according to the reason for return and applicable law.

Do not return products without instructions

For privacy and safe handling, request return instructions before sending a parcel.