Last updated: 26 7 月, 2026
Where we deliver
We deliver to supported addresses within South Africa using third-party courier partners. Availability, charges and delivery estimates are confirmed at checkout.
Processing and delivery estimates
Our usual delivery message is: 1–5 business days. An estimate is not a guaranteed delivery date. Weekends, public holidays, remote areas, stock checks, payment verification and courier disruptions may extend delivery times.
Discreet packaging
Orders are packed in plain outer packaging. Courier labels may contain the minimum sender and delivery information required to complete the shipment. The configured dispatch sender name is .
Tracking and delivery
Where tracking is available, it will be sent to the contact details used for the order. Customers are responsible for entering a complete, accessible delivery address and for arranging receipt of the parcel.
Free-delivery promotion
FREE delivery over R749. The actual shipping method, qualifying basket value, areas and exclusions shown at checkout take priority over promotional display text.
Incorrect, damaged or missing deliveries
Contact us promptly with your order number and supporting photographs where relevant. Do not discard packaging until the matter has been assessed.
- Email: support@5playessentials.com
- Support hours: Monday–Friday, 09:00–17:00 SAST
Dispatch location:
130 Joe Modise Crescent
Nelspruit, Mpumalanga, 1200
South Africa