Terms & Conditions

Last updated: 26 7 月, 2026

These terms apply to use of this website and orders placed through it. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded.

Supplier information

Legal entity name

Naturalrealmza (Pty) Ltd

Trading name

5 Play Essentials

Legal status

A private company incorporated in the Republic of South Africa

Registration number

2006/548746/07

Responsible person / director

Nkhensani Valencia, Director and Responsible Person

Information Officer

Nkhensani Valencia

Email

support@5playessentials.com

Physical address for legal service

130 Joe Modise Crescent
Nelspruit, Mpumalanga, 1200
South Africa

Adult use

You must be at least 18 years old to purchase from this store. Products must be used lawfully, responsibly, according to their instructions and only by consenting adults.

Product information

We aim to present accurate descriptions, images, prices and availability. Screen colours, packaging and supplier specifications may vary. Imported or supplier-provided information should be checked before publication. Product information is not medical advice.

Prices and payment

Prices are displayed in the currency shown by the store and include or exclude taxes as indicated at checkout. An order is accepted only after payment is authorised and we confirm that it can be fulfilled. Obvious pricing, stock or technical errors may be corrected and affected customers will be offered a refund or the opportunity to proceed at the correct price.

Orders and availability

We may refuse or cancel an order where stock is unavailable, payment cannot be verified, fraud is suspected, delivery is not possible, a legal restriction applies or the listing contained a material error. Any payment taken for a cancelled order will be handled through the original payment channel.

Delivery

Delivery charges, methods and estimates are shown at checkout and are further explained in the Shipping & Delivery policy.

Returns and refunds

Returns are governed by the Returns & Refunds policy and applicable consumer law. Hygiene-sensitive products may have change-of-mind restrictions after opening, without limiting rights relating to defective, unsafe or incorrectly supplied goods.

Accounts and acceptable use

You are responsible for safeguarding account credentials and for lawful use of the website. You may not misuse the website, attempt unauthorised access, upload malicious code, scrape restricted data or interfere with checkout and security controls.

Liability

To the fullest extent permitted by law, we are not responsible for indirect loss caused by misuse, unauthorised modification, failure to follow instructions or events beyond reasonable control. This clause does not exclude liability that cannot legally be excluded.

Complaints and disputes

Contact us first so we can attempt to resolve the matter. You may also use rights and complaint channels available under South African law.

Governing law

These terms are governed by the laws of South Africa, subject to any mandatory consumer protections that apply.